Last updated: 14 June 2026
Who we are
This website, gogripper.shop, is operated by GoGripper Limited ("we", "us"), registered in Hong Kong at 471 Peking Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong. For any privacy question, contact support@gogripper.shop.
Information we collect
- Order & contact details you provide at checkout or via our contact form: name, email, shipping and billing address, and phone number.
- Payment information: card payments are processed by our third-party payment provider. We do not receive or store your full card number — only limited details such as the card type and last four digits for order reference.
- Usage data: basic analytics such as pages viewed and device/browser type, collected via cookies and similar technologies (see our Cookie Policy).
How we use your information
- To process, fulfil and deliver your orders, and to provide customer support.
- To send order confirmations, shipping updates and respond to your enquiries.
- To prevent fraud and keep our store and payments secure.
- To improve our website and products through aggregated analytics.
- To send marketing emails only where you have opted in; you can unsubscribe at any time.
Legal bases
Where applicable law (such as the EU/UK GDPR) requires it, we rely on: performance of a contract (to fulfil your order), legitimate interests (to secure and improve our service), consent (for optional marketing and non-essential cookies), and legal obligation (such as tax record-keeping).
Sharing your information
We share personal data only with service providers who help us run the shop, including:
- Our payment provider, to process your payment securely.
- Shipping and fulfilment partners, to deliver your order.
- Email and analytics providers, to communicate with you and understand site usage.
We never sell your personal information.
International transfers
As we operate from Hong Kong and ship worldwide, your information may be processed in countries other than your own. Where required, we put appropriate safeguards in place with our providers.
Data retention
We keep order records for as long as necessary to fulfil orders, provide warranty support, and meet legal and accounting obligations, after which they are deleted or anonymised.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain uses or request portability. To exercise any of these rights, email support@gogripper.shop and we'll respond within the timeframe required by law.
Security
Our site is served over an encrypted HTTPS connection and payments are handled by a PCI-DSS-compliant provider. While no method of transmission is completely secure, we maintain appropriate technical and organisational measures to protect your data.
Children
Our store is not directed at children under 16, and we do not knowingly collect their data.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent version.
Contact
GoGripper Limited
471 Peking Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong
support@gogripper.shop · +852 0000 0000